Effective Date: April 1, 2025

At ELMNTL, every order is crafted with intention—designed to meet your unique health goals through science-backed protocols and premium formulations. Because many of our products are personalized and pharmacy-fulfilled, we maintain a strict but fair refund policy to ensure compliance, safety, and accountability across all orders.

Pharmacy & Peptide Orders (Prescription-Based)

Pharmacy-related orders—including peptides, prescription medications, and compounded therapies—are non-refundable once the order has been placed with our partner pharmacy.

• If your order has not yet been submitted to the pharmacy, you may be eligible for a refund or credit—evaluated on a case-by-case basis.
• If the pharmacy has received and/or fulfilled your prescription order, no refunds will be issued in accordance with medical compliance laws and regulations.
• In the event of an approved cancellation before fulfillment, a credit will be issued to your ELMNTL account for future use.

Non-RX Orders (Supplements, Hair + Skin, Lifestyle Products)

• Orders may be cancelled within 24 hours of purchase for a full refund—as long as they have not been shipped.
• Once an item has been processed or shipped, it is no longer eligible for cancellation or refund.

Other Considerations

All refund and credit requests are reviewed individually by our team. We’re committed to delivering exceptional service and transparency—so if something doesn’t feel right, reach out. We’ll always aim to find a solution that aligns with our standards and your wellness journey.